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English Customer Support Specialist, Codementor

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Updated about 1 month ago

Job Description

We’re looking for a Customer Support Specialist to join us, working primarily on the Codementor team. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.

We prefer candidates who are currently based in Taiwan, however we are also open to remote candidates who have at least 4 hours overlap with Taiwan time (UTC +8).

What You Will Be Doing

  • Responding to user inquiries through email — you should be comfortable using English as your only language of communication
  • Dealing with issues related to client usage of the platform
  • Mediating disputes and disagreements between clients and developers
  • Helping with chargebacks and invoices

Why work at Codementor? 

  • You will be challenged on a daily basis to understand our users’ use cases and provide the best solutions - the learning will never stop! 
  • Diverse team members - our colleagues are from different countries and backgrounds 
  • Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome!

Requirements

We Hope You Have

  • Fluent English proficiency with excellent written English
  • Able to speak Mandarin
  • Prior experience with email support
  • An interest in tech startups and software development
  • Good analytical and problem-solving skills
  • The ability to multitask, prioritize, and manage time effectively
  • Organized, patient and systematic, enjoys routines
  • A team player with good communication skill 

<Important> Please submit your CV here to apply for this role: https://grnh.se/926b024c4us

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1
3 years of experience required
600K ~ 900K TWD / year
100% Remote Work
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About us

我們是一個快速成長的新創團隊,有著穩定的成長曲線,目前成員已遍及十幾個國家,並且實行極彈性的遠端工作制度 —— 你可以選擇在任何地方工作!

我們的任務是幫助所有優秀的工程人才擁有好的職涯發展及不間斷的學習機會,不管他們身在何處。為此,我們的團隊正致力於開發兩個能幫助實現目標的產品:Arc 和 Codementor。目前雙平台的總註冊人數已達一百萬人!

Arc 始於 2019,是一個遠端職涯媒合平台,我們透過精準的媒合機制,及客製化輔導諮詢,幫助工程師們在短時間內找到頂尖的遠端工作機會。

Codementor 始於 2014,是一個遠端學習平台,工程師們可以透過 Codementor 找到能幫助他們及時解決程式問題的導師,也可以利用 Codementor Events 舉辦或參加各種程式開發相關的線上活動。

我們曾獲得 Techstars, 500 startups 等知名加速器投資,且多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。我們的產品正在一點一滴改變全人類的生活和工作模式,歡迎加入我們,一起做改變世界的產品!

歡迎參考以下連結更認識我們:

  • Life at Arc & Codementor on Instagram
  • Career page 
  • 工程團隊徵才資訊 

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We’re a global, remote-first company with 70+ team members worldwide and a solid growth trajectory. Our mission is to help anyone, starting with software developers, to build amazing remote careers from anywhere in the world. We have 2 products to help us achieve this goal: Arc and Codementor. Both platforms have reached 1 million total sign-ups!

Arc is a remote career platform, helping developers find a remote job & company they love.

Codementor is a developer community, helping developers learn remotely and grow professionally through live mentorship and virtual events.

We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more. Our products are literally changing tens of thousands of people’s lives around the world. Come join us and make products that change the world together!


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