Cloud Support Engineer (Job ID:944059)

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Updated 10 months ago

Job Description

JOB DESCRIPTION

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.



About this Job
This is a remote technical support role (NOT call center) who should be an expert in various IT areas and provide timely and professional troubleshooting advice and architectural best practice to AWS customers via support cases and occasional on-site visits. Within the team, we have gurus used to work on Linux kernel drivers, with PhD in High-Performance Computing (HPC) and as senior networking Operation & Maintenance (O&M) engineer. We are seeking people with strong technical skills. Experience with Big Data and/or Database (MySQL, SQL Server, Oracle)? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!



Every Day Will Bring New And Exciting Challenges On The Job While You

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Write tutorials, how-to videos, and other technical articles for the AWS customer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

BASIC QUALIFICATIONS

  • Strong customer focus
  • Must have demonstrated expertise in the below areas:
    • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
    • Systems administration (Linux and/or Windows Servers)
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
  • Excellent oral and written communication skills in both English and Mandarin
  • Open to working shifts (7am-3pm or 2pm-11pm, Sun-Thu or Tue-Sat)
  • Strong multi-tasking skills
  • Self-starter who is excited about technology

PREFERRED QUALIFICATIONS

  • Exposure to Networking
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Exposure to Cloud computing
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications
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40K ~ 60K TWD / month
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Logo of Amazon Web Services (AWS) 台灣亞馬遜網路服務.

Amazon Web Services (AWS) 台灣亞馬遜網路服務

SaaS / Cloud Services
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About us

Amazon Web Services (AWS) 成立於2006年,是全球最全面和廣泛採納的雲端平台,透過資料中心提供超過 200 項功能完整的服務,包含運算、儲存、資料庫、分析、應用與部署等。全球190個國家的客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構—都使用 AWS 來降低成本、變得更靈活,且更迅速地創新。我們的目標是成為世界上最以客為尊的公司,獲得全球各行業客戶的認同及信任。

在AWS,我們全力支持您的職涯發展,您將與雲端產業中的專家合作,提升您的領導力、技術專業與商業技巧。在個節奏快速的產業,和我們一起“Work Hard, Have Fun, Make History”。歡迎具有學習熱忱及好奇心的你前來挑戰!

如欲了解更多 AWS 職缺,請至網站 https://aws.amazon.com/tw/careers/。


Launched in 2006, Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

We hire people who have a passion for learning, and are curious to build, learn and grow. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, and business skills. This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today. We have a fast-paced environment where we “Work Hard, Have Fun, Make History".

<Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team.>


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