The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Learn, support, and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work on critical, highly complex customer problems that may span multiple AWS services
• Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience

Support Areas

• Big Data;
• Cloud computing
• Database
• Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
• OS (Linux and/or Windows Servers)
• Virtualization (VMware, Xen, Hypervisor)
• Security concepts / best practices
• Storage

Basic qualifications

• Will graduate in 2023 or 2024
• Bachelor’s or above degree in Information Management, Information Science, Information Technology, Computer Science, Engineering, or a related field;
• Can work 3-5 days per week for 6 month - 1 year duration
• Excellent oral and written communication skills in both English and Mandarin;

Preferred qualifications

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Basic knowledge in Networking (TCP/IP, DNS) /Database
• Exposure to Cloud computing

Application: https://www.amazon.jobs/en/jobs/2173880/cloud-support-intern

Online Assessment - Phone Screen Interview - Onsite Interview