Applications for this position are currently paused

Customer Support Specialist (EU region)

Lưu
Công việc được cập nhật 15 ngày

Mô tả công việc



Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success.

▲ About Splashtop 

Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play). 

Yêu cầu

▲ What will you do in this role and what are the requirements of this role?

  • Communicate with customers and recommend them for the right Splashtop service.
  • Collect/track customer feedback and provide timely solutions.
  • Analyze reported technical issues, and co-work with internal developers to remedy problems.
  • Use internal ticket systems to answer email questions.
  • Use text chat system and phone calls to answer users' questions.
  • Provide suggestions for product improvement.
  • Foreign residents are welcomed.

 

▲ Preferred experience
Language proficiency for Japanese / German / French / Italian / Spanish / Russian is a strong plus.

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Lưu
2
Yêu cầu 1 năm kinh nghiệm
700,000 ~ 1,100,000 TWD / năm
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Về chúng tôi

Splashtop Inc. /splæʃ.tɑːp/成立於矽谷,為全球包括美洲、歐洲、亞洲、中東及非洲用戶提供新一代遠端存取與遠端支援軟體及服務,包括批次作業、大量裝置管理和虛擬實驗室等進階功能。公司現有客戶橫跨娛樂、物流、汽車、飯店、金融、保險及科技產業,其中不乏全球五百大企業,如迪士尼 (Disney)、聯邦快遞 (FedEx)、奇異 (GE)、萬豪國際 (Marriott) 和豐田 (Toyota) 等;亦為政府及教育研究機構,如美國疾病預防控制中心 (CDC)、哈佛大學(Harvard University) 、麻省理工學院 (MIT) 提供技術支援。

2021 年初,由 Sapphire Ventures 領頭與其他 3 位長期投資者挹注五千萬美元與追加一千五百萬美元資金,Splashtop 亦成為市值估計超過 15 億美元的「獨角獸」企業,持續打造未來工作和教育的解決方案。


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Việc làm

Full-time
Sơ cấp
1
700K ~ 1.2M TWD / năm
Lưu

Full-time
Trung cấp
2
1M ~ 1.5M TWD / năm
Lưu