Customer Support Specialist (German Speaking)

5日前に更新
The employer was active 約5時間 ago

職務内容

Currently, we would like to find a German-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics and to improve customer satisfaction for their success.

▲ About Splashtop

Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play).

職務要件

▲ What will you do in this role and what are the requirements of this role?

  • Communicate with customers and recommend them for the right Splashtop service.
  • Collect/track customer feedback and provide timely solutions.
  • Analyze reported technical issues, and co-work with internal developers to remedy problems.
  • Use internal ticket systems to answer email questions.
  • Use a text chat system and phone calls to answer users' questions.
  • Provide suggestions for product improvement.
  • Foreign residents are welcomed.
2
No requirement for relevant working experience
700,000 ~ 1,100,000 TWD / 年
求人情報を共有
これは、個人的な求人紹介リンクです。誰かがあなたの求人リンクを介して求人に応募すると、メール通知が届きます。
Share this job
Logo of Splashtop Inc..

私たちについて

Splashtop Inc. /splæʃ.tɑːp/成立於矽谷,為全球包括美洲、歐洲、亞洲、中東及非洲用戶提供新一代遠端存取與遠端支援軟體及服務,包括批次作業、大量裝置管理和虛擬實驗室等進階功能。公司現有客戶橫跨娛樂、物流、汽車、飯店、金融、保險及科技產業,其中不乏全球五百大企業,如迪士尼 (Disney)、聯邦快遞 (FedEx)、奇異 (GE)、萬豪國際 (Marriott) 和豐田 (Toyota) 等;亦為政府及教育研究機構,如美國疾病預防控制中心 (CDC)、哈佛大學(Harvard University) 、麻省理工學院 (MIT) 提供技術支援。

2021 年初,由 Sapphire Ventures 領頭與其他 3 位長期投資者挹注五千萬美元與追加一千五百萬美元資金,Splashtop 亦成為市值估計超過 15 億美元的「獨角獸」企業,持續打造未來工作和教育的解決方案。


チーム

Avatar of the user.
Hiring Manager
Avatar of the user.
Hiring Manager
Avatar of the user.
Hiring Manager
Avatar of the user.
Hiring Manager
Avatar of the user.
Hiring Manager
Avatar of the user.
Hiring Manager

求人

フルタイム
中級レベル
2
700K ~ 1.1M TWD / 年
保存

フルタイム
中級レベル
2
700K ~ 1.1M TWD / 年
保存

フルタイム
中級レベル
1
700K ~ 1.1M TWD / 年
保存