Sin-Huei, Li (Sylvia) Customer Operations Specialist Innovative and results-oriented professional with a proven track record of success in developing and implementing creative solutions to complex challenges. Expertise in managing and ensuring client satisfaction. Proactive, delicate, ability to work under high pressure, and multi-tasking are key competencies in achieving multiple expectations. Have zero claim and earn client’s positive feedback after negotiation is my goal for every project. Taiwan [email protected] Key Skills Customer Support and problem shooting Detailed-oriented and work independently Good listener to discover customers’ needs. Data collection and coordination Experience JuneNov 2023 Pingtung, Taiwan ( Remote working) Supervisor - Capital Asset Exchange & Trading, LLC Achievement : Handle the most important customer - Texas Instruments. Aside from Texas Instruments, ams Osram, STMicroelectronics, and Zhuohai Technologise are all my VIP customers. Been nominated to be the main compliance operator by 4 VIP clients in China. Promoted to Supervisor in six months after becoming Sr. Specialist. Capable of multi-tasking 43 projects at the same time, including 70% of projects belong to 5 different VIPs and all have positive feedback upon receiving tools. Key Duties: Leverage logistics knowledge to propose insight advice and foreseen challenges to clients and traders, and work together getting a plan in place for each deal advanced. Perform due diligence for each project prior to releasing funds, and raise issues to management if I sense any potential risk. Align buyer understanding of purchased asset availability to be close to the current tool condition, be proactive on leading time and shipment status update. Document each VIP customer’s preferences and project progress to avoid asking duplicate questions and respond to customer emergencies in a timely manner. Control all communication between sellers and buyers, as well as third-party vendors, to blind sensitive data and structure all high-tech equipment shipment fulfill 3PL trading compliance smoothly in all regions. JulyApril 2021 Taipei, Taiwan FCL Operator - C.H. Robinson Achievement : Over 85% of shipments have space successfully during the container shortage issue. Key Duties: Maintain and strengthen relationships with carriers and customers. Collaborate with overseas agents through provision of insightful information to provide the greatest benefit together. Apply industry kno...