Partner Integration Executive

The ShopBack Group is Asia-Pacific’s leading shopping and rewards platform, serving over 35 million shoppers across ten markets.

ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game - be it rewards or meaningful experiences - such that shoppers can achieve a personal victory every time they use ShopBack.

The Group powers over US$3.5 billion in annual sales for over 10,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform's offerings into financial services, providing shoppers responsible and convenient payment options at checkout.
Responsibilities
* Onboard new merchants onto the ShopBack platform.
* Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
* Analyse data to ensure accuracy in order and transaction information.
* Work collaboratively across the organisation with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes. 
* Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
* Work with the Customer Service team to problem-solve merchant related issues such as untracked orders and proactively implement solutions to prevent future recurrences.

* Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus).
* Good track record with setting up processes and improving productivity.
* Excellent with Microsoft Excel functions.
* Highly motivated problem solver able to identify issues and provide solutions in a fast paced startup environment.
* Excellent verbal and written communication skills.
* Strong attention to detail.